1. What is Fight Camp Conditioning’s return policy?
Our official return policy for all Fight Camp Conditioning products is as follows:
Fight Camp Conditioning will, at its discretion, allow for the return or replacement of any digital product within 60 days from the date of purchase. No returns or refunds for physical products, such as t-shirts, hats, sweatshirts or physical items that have been shipped. For recurring billing products, returns for more than one payment may be provided if requested within the standard 7 day return period. After 7 days all sales are final.
2. What is Fight Camp Conditioning’s cancellation policy for recurring billing products?
The customer may cancel their recurring billing subscription products at any time.
3. What is the difference between a refund and a cancellation?
If a customer requests a refund, the money for the requested transaction is refunded back to the customer. If the refund is for a recurring billing product, then the return policy allows for the most recent payment to be returned. A refund on a recurring billing product will also result in a cancellation.
If customers request a cancellation for their recurring billing product no future rebills will be charged to their account. Keep in mind, a cancellation will not generate a refund – it will only stop any future rebills.
4. How are customer inquiries handled?
When a customer reaches us by phone or email, our first response is to offer technical support for the product. However, in some cases a product may be unsatisfactory to the customer for reasons completely beyond our control in which case a cancellation or a refund may be processed.
Please Note: Refunds can only be credited back to the account used to make the original purchase. If the original account has been closed, the purchase is not eligible for refund.
5. What about customers who try to abuse the return policy?
7. What is the policy for returns requested within 7 days?
Customers requesting a return within 7 days of purchase may be approved by our customer service team if the customer provides evidence that their case merits a return.
Vendors requesting a return within 7 days of purchase will have their request reviewed and usually approved by our customer service team.
8. What is the policy for returns requested after 7 days?
No refunds are made available after 7 days of purchase date.
9. Is there any other reason why a sale might be reversed?
Fight Camp Conditioning has every incentive to keep customers happy by providing quality products and technical support. At times, we may reverse a sale in order to comply with: credit card industry rules, ACH industry rules, PayPal terms of service, US law, and requests from verified US judiciary or law enforcement agents.